What are the differences between the LTE and the Wifi model?
The Wi-Fi model and LTE models are exactly the same in all respects, except that the cellular model can connect to the internet without using a phone, if you provide a SIM with a data plan and insert it into the device.
Last updated: August 14, 2017 15:11
What resolution is the video?
You will be able to stream or upload video to the cloud at 720p. At the same time you will also be able to save video to the internal SD card in either 720p or 1080p (30fps).
Last updated: August 15, 2017 05:42
How does the LTE work? Is there a monthly cost?
There’s no monthly cost for LTE because Shonin provides only the connectivity, not the data plan. Backers will have complete control over their data by providing their own SIM card with a data plan.
Last updated: August 04, 2017 17:10
Is there a cost for cloud storage?
Not for Kickstarter backers. You guys are in this with us from the start, so you will get 2 years of free 10GB. But normally yes there will be a monthly cost for the premium level of our cloud capabilities including higher capacity storage.
Last updated: August 04, 2017 17:10
Does the camera only record to the cloud or can it record to an internal SD card too?
Shonin Streamcam will always be recording to an internal SD card (an 8GB card is included). The cloud-recording capability is in addition to this and, when activated, it will record to both the internal SD card and the cloud. This way you will always have access to the full video even if there is bad reception.
Last updated: August 14, 2017 15:01
What is the maximum storage size micro SD card that the camera can use?
Maximum is 64GB.
Last updated: October 11, 2017 15:36
How does the camera connect to the cloud?
The WiFi model connects to the cloud simply through a hotspot on your phone, or by connecting to an available WiFi network. You can control this from the settings in the Shonin app.
The Cellular model can also use the phone’s hotspot, but also has the ability to connect directly to the cloud by itself when you insert a SIM card with a data plan directly into the camera.
Last updated: August 15, 2017 05:52
Will there be both iOS and Android versions of the app?
Yes, absolutely.
Last updated: August 19, 2017 15:21
Current Estimated Shipping Date: February 2018
Last Updated At: 09/25/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.